Refund policy

Returns and exchanges for personal reasons

Because of the nature of our products (each one is handmade and one of a kind), we cannot accept returns or exchanges for personal reasons. We also cannot offer a return, exchange or refund in the following cases:
• Subjective reasons, such as “not the sound I expected” or “the color or finish is different from what I imagined”
• The cosmetic condition of outlet items (the reason they are offered as B-grade items)
• Items that have been played, including trial playing
• Items that have been modified, cleaned or soiled after delivery
• Damage, cracks, chips, dents or scratches that occur after delivery

Defects on arrival and wrong items

We take great care with quality control. If the item you receive is different from your order, or shows cracks or damage while unused, we will accept a return or exchange.
• Period: please contact us within 7 days of delivery.
• Shipping: VEQUS pays the shipping for the return.
• Damage caused by improper handling (dropping, impact, incorrect use, etc.), wear and deterioration are not covered as defects on arrival.

How to contact us

Please contact us through our contact form or by email (info@vequscymbals.com).

Cancellations

• Made-to-order items: orders cannot be cancelled or changed once confirmed. Please keep this in mind when ordering.
• In-stock items: once an item has shipped, the order cannot be cancelled, even before delivery.

International orders

• Defects on arrival and wrong items: please contact us within 7 days of delivery with photos of the cymbal and the box it arrived in. Where a fault is confirmed, we will replace the item or refund you. In most cases we can settle this from your photos without asking you to send anything back; if a return is needed, we will arrange it and cover the cost. Please keep the packaging until the matter is settled.
• Outer boxes can pick up scuffs and dents in international transit. That alone is not damage to the product — our packing allows for it.