Legal notice
This notice is provided under Japan’s Act on Specified Commercial Transactions.
Seller
VEQUS Cymbals
Representative (person responsible for operations)
Hiroki Kokuno
Address
2F-C, Shibuya Dogenzaka Tokyu Bldg., 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
Phone
We will disclose it without delay upon request.
Contact
Email: info@vequscymbals.com
You can also contact us through our contact form.
Prices
The price shown on each product page (including Japanese consumption tax).
Charges other than the product price
• Shipping (within Japan): ¥1,280 per order. Free on orders of ¥10,000 or more.
• If you pay at a convenience store, a convenience store payment fee applies at the time of payment. No fee applies to other payment methods.
Payment methods
• Credit cards (Visa, Mastercard, American Express)
• Apple Pay, Google Pay, Shop Pay
• PayPal
• Convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart)
When payment is made
• Other than convenience store payment: payment is confirmed when you place your order.
• Convenience store payment: please pay at the store within 3 days of your order. If we cannot confirm your payment by the deadline, your order will be cancelled.
Delivery
• In-stock items: shipped within 1–2 business days after your order is confirmed.
• Made-to-order items: the current lead time is shown on each product page.
• In-stock and made-to-order items in one order: we ship the in-stock items first and the made-to-order items when they are finished, at no extra shipping cost.
• For convenience store payment, in-stock items are shipped and made-to-order items are arranged after we confirm your payment.
Returns and exchanges
Returns and exchanges for personal reasons
Because of the nature of our products (each one is handmade and one of a kind), we cannot accept returns or exchanges for personal reasons. We also cannot offer a return, exchange or refund in the following cases:
• Subjective reasons, such as “not the sound I expected” or “the color or finish is different from what I imagined”
• The cosmetic condition of outlet items (the reason they are offered as B-grade items)
• Items that have been played, including trial playing
• Items that have been modified, cleaned or soiled after delivery
• Damage, cracks, chips, dents or scratches that occur after delivery
Defects on arrival and wrong items
We take great care with quality control. If the item you receive is different from your order, or shows cracks or damage while unused, we will accept a return or exchange.
• Period: please contact us within 7 days of delivery.
• Shipping: VEQUS pays the shipping for the return.
• Damage caused by improper handling (dropping, impact, incorrect use, etc.), wear and deterioration are not covered as defects on arrival.
How to contact us
Please contact us through our contact form or by email (info@vequscymbals.com).
Cancellations
• Made-to-order items: orders cannot be cancelled or changed once confirmed. Please keep this in mind when ordering.
• In-stock items: once an item has shipped, the order cannot be cancelled, even before delivery.
Orders shipped outside Japan: see our Shipping policy and Refund policy for international delivery, import duties and damage on arrival.
Established: November 5, 2026