This warranty applies to products delivered within Japan. For international orders, including items damaged on arrival, please see our Refund policy.
VEQUS stands behind every product.
So that you can use VEQUS products with confidence for a long time, we provide a product warranty under the following terms.
1. Warranty period
1 year from the warranty start date (all products)
2. Warranty start date
The warranty starts on the date we ship the product. The date is written on the “Instruction manual and warranty card” included with the product.
* For made-to-order items, the warranty also starts on the shipping date, not the order date.
3. Instruction manual and warranty card
To make a warranty claim, you need the “Instruction manual and warranty card” included with the product. Please keep it in a safe place.
* If you have lost it, the product is covered only if we can confirm your purchase record.
* For products purchased before the warranty card was included, we will check your purchase record.
4. Coverage
Products that meet all of the following are covered:
• Products purchased from the official VEQUS online store or directly from VEQUS (including outlet items)
• Products delivered within Japan
• Products used by the original purchaser
* Products bought as used (second-hand), and products that have been given away or resold, are not covered.
5. What the warranty provides
If a crack or other fault occurs in normal use during the warranty period and we judge it to be caused by a defect in materials or manufacturing, we will replace the product with the same or an equivalent product.
• We do not offer refunds under this warranty.
• A replacement is covered for the remainder of the original warranty period.
6. Not covered
The following are not covered, even within the warranty period:
(1) Damage from external impact, such as dropping, collision or falling over
(2) Chips or deformation caused by striking the edge
(3) Cracks around the center hole caused by improper mounting, such as not using a sleeve or felts, or over-tightening
(4) Cracks that have grown because the cymbal was played after a crack appeared
(5) Products that have been modified (drilled, lathed, re-hammered, polished, etc.) or repaired by anyone other than VEQUS
(6) Products used by many unspecified people, such as studio, venue or rental equipment
(7) Changes in appearance, such as discoloration, scuffs, scratches or faded printing
(8) Individual differences of a handmade product, such as print position or angle, tone or weight
(9) Subjective reasons, such as tonal preference
(10) Damage from fire, earthquake, flood or other natural disasters or force majeure
(11) Cases where the purchase cannot be confirmed
7. How to make a claim
(1) Send us the following through the contact form on our website:
– Your name (as used for the purchase) and your order number (if you have it)
– Product name and size
– Description of the problem
– Photos of the whole product and the problem area (we may ask for a video)
– A photo of the instruction manual and warranty card
(2) We will explain the next steps.
(3) After we reply, please send the product to us with the shipping charged to us. Please do not send it before we contact you.
(4) We will inspect the product and decide whether the warranty applies.
8. Shipping costs
VEQUS pays the shipping for sending the product to us and for sending the replacement. If the claim is not covered, VEQUS also pays to return the product to you.
9. Delivery of replacements
Replacements may be made to order and can take some time to arrive. We will let you know the expected delivery date individually.
10. Defects on arrival
Defects found within 7 days of delivery (damage in transit or manufacturing defects) are handled separately from this warranty, by return or exchange. For details, please see the Legal notice of our online store.
11. Other
• Whether the warranty applies is decided by VEQUS.
• Under this warranty, we offer product replacement only.
• This warranty does not limit your statutory rights.
• These terms may be revised without notice. Products purchased before a revision are covered by the terms in effect at the time of purchase.
Last revised: November 4, 2026